Ongoing
Support and Maturity Review
Keep what we built running, and see the benefit against the cost every quarter.
Monthly agreement in three tiers.
Discuss Support and Maturity ReviewOverview
Support and Maturity Review keeps the work DMS delivered running after each project ends. A monthly agreement of 2, 5 or 10 days covers monitoring, fixes and updates. Each quarter your executive sponsor sees benefits against full costs, and each year a short reassessment measures progress against your target stage.
The problem
What we built needs monitoring, fixes and updates, and your executive wants to see the benefit against the cost. Without regular review, maturity drifts back once each project ends.
What you get
- Monitoring, fixes and updates for what we built, including retesting agents after model changes
- A help channel with agreed response times
- A quarterly review with your executive sponsor that reports benefits against full costs
- An annual reassessment of your maturity profile against the target stage
Methodology
Support runs on three cycles: monthly upkeep, a quarterly review and an annual reassessment.
- Each month, we monitor, fix and update within the hours of your support agreement, which lists the systems, agents and reports covered and the response times.
- Each quarter, the review with your executive sponsor puts capability and outcome measures side by side, and reports benefits against full costs using the baselines taken at the start of each project.
- Each year, a short-form assessment reuses the original evidence, measures progress against the target stage and sets the next target.
Cost and timing
- How it is bought
Essential
2 days per month
Standard
5 days per month
Extended
10 days per month
A monthly agreement in three tiers. Larger tiers cost slightly less per day. The annual reassessment is a fixed price and costs a fraction of the first assessment.
- How long it takes
- Ongoing, with a quarterly review and an annual reassessment.
- Your team's time
- A nominated contact.
Talk through your need
Tell us what your team is trying to do. We can discuss whether this service is the right starting point.